General Information
Customer Service
Distribution
Locations
Q. How can I contact Dawn Food Products?
A. Dawn Food Products Home Offices are located in Jackson, Michigan. You can call us at
1-800-248-1144, or write to us at 3333 Sargent Rd., Jackson, Michigan 49201.
Q. Does Dawn Food Products donate products?
A. Dawn Food Products currently donates food products to local food pantries and organizations. Please see our Commitment to Community page for more information.
Q. Is Dawn Food Products a publicly traded company?
A. No. Dawn Food Products is a family-owned business.
Q. How can I get a complete list of Dawn products?
A. Please see our Products page for a list of Dawn-manufactured products. For more information, please contact your Sales Rep or fill out the online form to have someone contact you.
Q. How can I get specifications, nutrition, kosher, COA and other documents?
A. Please contact your Sales Rep or fill out the online form to have someone contact you.
Q. Does Dawn Food Products have exhibits at trade shows?
A. Yes. Please see our News & Events page for a list of upcoming events.
Q. How do I contact you about a Consumer Brand product?
A. You can call us at 877-519-2824, or write to us at 3333 Sargent Rd., Jackson, Michigan 49201, Attn: Regulatory Affairs.
Q. How do I set up an account to buy from Dawn Food Products?
A. Please contact your Sales Rep or fill out the online form to have someone contact you.
Q. What are Dawn’s payment terms?
A. Payment terms are determined based on the financial information provided in your credit application.
Q. How do I get pricing on Dawn Food Products items?
A. Please contact your Sales Rep or fill out the online form to have someone contact you.
Q. How do I place an order online?
A. Please see our DawnLine page for information about online ordering.
Q. How do I read the lot code on Dawn products?
A. Please contact your Sales Rep or fill out the online form to have someone contact you.
Q. What is the shelf life of Dawn products?
A. Please contact your Sales Rep or fill out the online form to have someone contact you.
Q. What is Dawn’s return policy on damaged products?
A. Please refer to the back of your invoice for information on Dawn’s return policies.
Q. Are Dawn’s bakery products kosher?
A. Yes. Each U.S. Dawn Food Products manufacturing plant is under kosher supervision. Please contact your Sales Rep for a copy of our kosher certificate.
Q. Does Dawn have any gluten-free products?
A. Dawn Food Products currently does not offer any gluten-free bakery products that would be suitable for someone with Celiac Disease.
Q. Does Dawn have any sugar-free products?
A. Dawn Food Products produces frozen sugar-free cakes, cake mixes and brownie mixes. We also manufacture No Sugar Added fruit fillings and frozen pastries.
Q. Does Dawn have any low-fat or fat-free products?
A. Dawn Food Products produces frozen low-fat muffins and low-fat bakery mixes. We also manufacture fat-free muffin mixes.
Q. Are Dawn’s manufacturing facilities nut free?
A. The manufacturing plant in Jackson, MI, is the only Dawn facility that is completely nut free. Our other U.S. manufacturing facilities have some nut-free lines, but all use nuts somewhere in the facility.
Q. What is the source of Dawn’s shortenings?
A. Because Dawn Food Products facilities are kosher-certified, we do not use animal-based ingredients. The shortenings and emulsifiers used in manufacturing are sourced mainly from soybean and cottonseed oils or other vegetable sources.
Q. Does Dawn make any GMO-free products?
A. Dawn currently produces a few GMO- free icings and fillings that are suitable for use in the United Kingdom and European Union.
Q. Which Dawn Distribution Center services my area?
A. Please contact your Sales Rep or fill out the online form to have someone contact you.
Q. How do I set up an account to buy from Dawn Food Products?
A. Please contact your Sales Rep or fill out the online form to have someone contact you.
Q. What are Dawn’s payment terms?
A. Payment terms are determined based on the financial information provided in your credit application.
Q. How do I get pricing on Dawn Food Products items?
A. Please contact your Sales Rep or fill out the online form to have someone contact you.
Q. How do I place an order online?
A. Please see our DawnLine page for information about online ordering.
Q. Can I pay for my order with a credit card?
A. Yes. Dawn Food Products accepts Visa® and MasterCard® only.
Q. Does Dawn accept will-call/customer pickup orders?
A. Yes. Your local Dawn Distribution Center can provide their hours of operation.
Q. Does Dawn have a minimum order?
A. Typically, Dawn Distribution Centers have a minimum order of $500. For more information, please contact your Sales Rep or your local Distribution Center.
Q. What is Dawn’s lead-time to place an order?
A. Lead-time varies by market; however, 48 hours is the typical advance notice required.
Q. Are Dawn Distribution Centers independently owned and operated?
A. No. Each Dawn Distribution Center is owned and operated by Dawn Food Products.
Q. Where can I get P.O.P. material on Dawn’s products?
A. Please contact your Sales Rep or fill out the online form to have someone contact you.
Q. How many locations does Dawn Food Products have?
A. Dawn currently has more than 50 sites around the world. For a complete list of Dawn’s locations, please see our Locations page.
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