How Dawn Foods is delivering on both a frontline and remote EX

When the pandemic hit in the spring of 2020, many companies immediately slowed and, in some cases, halted operations—but at Dawn Foods, an ingredient manufacturer and distributor, business had to continue as usual. That meant that a share of its 4,000 workers had to report to manufacturing, distribution and transportation sites around the world and that HR needed to prioritize their health and safety.

Jason Lioy, chief people officer at Dawn Foods, said the team focused on keeping frontline workers informed of evolving policies and procedures and leaned heavily on its employee assistance program, along with its HR and benefits partners, to ensure workers had the support they needed. To enhance communication and connection, leaders at many on-site locations created monthly newsletters, spotlighting both company updates and team news, while Dawn also increased leader and supervisor training focused on team communication and recognition.

At the same time, Lioy and his team have had to manage the transition to remote work for the remaining segment of the workforce, creating a dual challenge when it comes to employee experience and more. Lioy recently shared with HRE how the company has navigated those hurdles.

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