Sales / Customer Service:
Our values drive our culture, and Dawn works to create a culture of global growth, diversity, service to others, continuous learning and fun.
We are ENERGISED by the creativity, INSPIRATION and DEDICATION we witness in our customers and in each other. We strive to infuse that passion into ALL THAT WE DO, from working as teams to give our customers our best, to partnering with our customers to help them move their businesses forward. It’s the spark that sets us apart.
We are proud of OUR ROOTS and will always remember our start as a small bakery business. It’s that humble beginning that helps the Dawn family connect to our customers and understand their goals, struggles and ambitions. And while we will always strive to INNOVATE AND GROW, we remember that our family roots drive our PROGRESS TOWARD A BRIGHT FUTURE.
Our People – Our hardworking team is committed to you. We use our experience and insight to make our company and our customers successful. And no matter how we may grow, our family-focused approach to business will always ensure that our team is the right partner for your needs.
Our Products and Services – Dawn creates high-value, quality, great-tasting ingredients and baked goods to meet the evolving needs of bakers of all kinds. And, we support our products with a global distribution network that gets our products – from flour to mixes, from cakes to sprinkles - where they need to be.
Our Customers – We promise to demonstrate our dedication to our
customers every day, with every interaction. By working with you to help
grow your business, providing superior customer support and partnering
with you to ensure you always have what you need. Dawn puts you
first, today and into the future.
It all starts at home, with our own teams who are expected to know the Code. Dawn’s ethics-based approach to our work is guided by the principles of the Jones Family and an unwavering commitment to respectful relationships, people and integrity. Our team members and leaders follow Dawn’s Global Code of Excellence to ensure that we are working together in a way that reflects our values, our vision and our ethics.
To help support our Code of Excellence, Dawn offers team members many avenues for communication and support. The first line of dialogue is an open discussion with supervisors or the Human Resources department. Another resource is our anonymous, 24-hour Speak-Up hotline staffed by an independent third party, where team members, partners and suppliers are encouraged to share their concerns, voice their opinions or offer suggestions.