Sales / Customer Service:
As one of the world’s leading bakery companies we know leadership goes well beyond our day-to-day commitment to helping customers grow their businesses; it’s also our collective responsibility to make a positive impact with our team members, in our communities and around the world.
It all starts at home, with our own teams who are expected to know the Code. Dawn’s ethics-based approach to our work is guided by the principles of the Jones Family and an unwavering commitment to respectful relationships, people and integrity. Our team members and leaders follow Dawn’s Global Code of Excellence to ensure that we are working together in a way that reflects our values, our vision and our ethics.
To help support our Code of Excellence, Dawn offers team members many avenues for communication and support. The first line of dialogue is an open discussion with supervisors or the Human Resources department. Another resource is our anonymous, 24-hour Speak-Up hotline staffed by an independent third party, where team members, partners and suppliers are encouraged to share their concerns, voice their opinions or offer suggestions.
In 100 years of business, the Dawn family has valued our relationships with our suppliers and the key role they play in our success. We rely on our supplier partners to deliver the quality products that our customers have come to expect from us. In today's dynamic bakery landscape, we are always seeking passionate, motivated and collaborative supplier partners - and are committed to creating supplier diversity at Dawn locations around the world.
By working with diverse suppliers, we provide opportunities for the growth and development of diverse business enterprises and communities, and are able to supply a broad assortment of products to our customers.
Diverse suppliers go through the same selection process as all Dawn suppliers, and must provide quality merchandise and/or service at a competitive price, deliver on time and add value to our customers. Please contact us if you have any questions about becoming a diverse supplier.
Dawn is an ethical company that is committed to the quality, safety and success of our people, our products and our business partners. In this mission, we firmly resolve to positively impact the global communities in which we work and the sustainability of natural resources. In recent years, we have taken efforts to make the delivery of our products and services more energy efficient while also exploring steps to reduce waste at our facilities. We understand that this effort is an essential journey of continuous improvement that will benefit our partners, team members and consumers.
The following are key efforts from Dawn to support sustainability:
At Dawn, we are always seeking to innovate while taking care of our planet. Dawn Foods Europe is working to achieve our 100% RSPO Mass Balance Certified status by the end of 2017, and we’re proud of what that means for us as a company and for you as our customers.
As a company committed to Sustainable Palm Oil, Dawn Foods Europe has been a RSPO member since 2011. All of our European plants and co-manufacturing partners are making the effort to become certified RSPO Mass Balance. You can trust that we are sourcing and selling RSPO certified palm oil standardly in Mass Balance quality already in several products and with an increasing number from 2017 onwards.
In the future, we will continue to look at opportunities to make our production processes, our products and our company more and more sustainable. That is our promise to you: to be better every time!
We are also working toward sourcing our raw materials more sustainably, including implementing standards like responsible sourcing and several ongoing initiatives in ingredients like cocoa, sugar and eggs.
Dawn Foods is an organisation committed to integrity and accountability in all we say and do.
That commitment applies both within the organisation and in our dealings with suppliers. We adopt a zero-tolerance approach to slavery and human trafficking. We are committed to taking all reasonably practicable steps to ensure that slavery and human trafficking is not present either in our operations or supply chains.
We are committed to working with our suppliers to ensure that slavery and human trafficking risks are identified and managed proactively.